Individual Investors
For enquiries about investing in TEMIT please use the contact details below. The Customer Service team is available Monday to Friday, 8.30am-5.30pm UK time.
Phone
0371 384 2505
Post
Equiniti Limited
Aspect House
Spencer Road, Lancing
West Sussex, BN99 6DA
Professional Investors
London, South East, East Anglia and Channel Islands
North, Midlands, Wales & Scotland
South West & Midlands
Media Contacts
Shelly Durrant
PR Manager
+44 (0)207 073 8521
[email protected]
Dorine Johnson
VP Head of Corporate Communications EMEA
+44 (0)207 073 8538
[email protected]
Kathryn Cleaver, Teamspirit (PR agency)
[email protected]
+44 (0)7384 907 518
Complaints
If you would like to contact us in relation to any service or product you may write to Franklin Templeton Investments, or you can email or phone; contact details are provided below. A representative from the Complaints Management Function will acknowledge your complaint promptly. Details of our complaint handling procedure will be sent to you on request or will be sent to you automatically upon written acknowledgment of a complaint received.
All complaints will be handled in accordance with our internal complaints handling procedures. When a complaint is received we will acknowledge promptly and record the details in our Complaints Register. We will fully investigate your complaint and issue you with a detailed response which will clearly explain our reasons behind our decision and, an explanation of what action we will take (if appropriate) to rectify the situation. Whilst our investigation is ongoing we will update you with our progress every 4 weeks.
We will always endeavor to resolve complaints to your satisfaction however in the event you remain dissatisfied you can, in certain circumstances, refer your complaint to the Financial Ombudsman Service, contact details also provided below. The Financial Ombudsman Service can investigate complaints received from ‘eligible complaints’. They are impartial and provide a free, independent service for resolving disputes.
If you would like to receive information about how we handle complaints, or wish to make a complaint about the Company, the operation of the Company or the Manager, you can contact:
Head of Compliance
Franklin Templeton Investments
Cannon Place,
78 Cannon Street
London EC4N 6HL
E-mail [email protected]
Further information is also available on Franklin Templeton’s website at www.franklintempleton.co.uk.
Complaints about your advice
If you have a complaint about the person who advised you about this product, or who sold it to you, that person will tell you where to complain.
Financial Ombudsman Service
As an investor in the Company, you do not have the right to complain to the Financial Ombudsman Service (FOS) about the management of the Company.
The Financial Ombudsman Service
Exchange Tower London
E14 9SR
Tel: 0800 023 4567
Online complaint form: https://www.financial-ombudsman.org.uk/files/2502/complaint-form.pdf
Website: www.financial-ombudsman.org.uk